I.R.S. Customer Service Standards and Help With Unresolved Tax Issues Through the Office of the Taxpayer Advocate
Summary: This is all text content. It states:
I.R.S. Customer Service Standards
At the I.R.S., our goal is to continually improve the quality of our services. To achieve that goal, we have developed customer service standards in the following areas:
- Easier filing and payment options.
- Access to information.
- Prompt refunds.
- Canceling penalties.
- Resolving problems.
- Simpler forms.
If you would like information about the I.R.S. standards and a report of our accomplishments, see Pub. 2183.
Help With Unresolved Tax Issues
Taxpayer Advocate Service
The Taxpayer Advocate Service (TAS) is an independent organization within the IRS whose employees assist taxpayers who are experiencing economic harm, who are seeking help in resolving tax problems that have not been resolved through normal channels, or who believe that an IRS system or procedure is not working as it should. You may be eligible for assistance if:
- You are experiencing economic harm or significant cost (including fees for professional representation),
- You have experienced a delay of more than 30 days to resolve your tax issue, or
- • You have not received a response or resolution to the problem by the date promised by the IRS.
The service is free, confidential, tailored to meet your needs, and available for businesses as well as individuals. There is at least one local taxpayer advocate in each state, the District of Columbia, and Puerto Rico. Because advocates are part of the IRS, they know the tax system and how to navigate it. If you qualify for assistance, you will receive personalized service from a knowledgeable advocate who will:
- Listen to your problem,
- Help you understand what needs to be done to resolve it, and
- Stay with you every step of the way until your problem is resolved.
You can contact the Taxpayer Advocate Service by:
- Calling the TAS toll-free case intake line at 1-877-777-4778 or TTY/TDD 1-800-829-4059,
- Calling or writing your local taxpayer advocate, whose address and phone number are listed in the government listings in your local telephone directory and in Pub. 1546, Taxpayer Advocate Service – Your Voice at the IRS,
- Filing Form 911, Request for Taxpayer Advocate Service Assistance (and Application for Taxpayer Assistance Order), with the Taxpayer Advocate Service, or
- Asking an IRS employee to complete Form 911 on your behalf.
To get a copy of Form 911 or learn more about the Taxpayer Advocate Service, go to www.irs.gov/advocate
Low Income Taxpayer Clinics (LITCs)
LITCs are independent organizations that provide low income taxpayers with representation in federal tax controversies with the IRS for free or for a nominal charge. The clinics also provide tax education and outreach for taxpayers who speak English as a second language. Pub. 4134, Low Income Tax Clinic List, provides information on clinics in your area. It is available at www.irs.gov
or your local IRS office.