I.R.S. Customer Service Standards and Help With Unresolved Tax Issues Through the Office of the Taxpayer Advocate

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I.R.S. Customer Service Standards

At the I.R.S., our goal is to continually improve the quality of our services. To achieve that goal, we have developed customer service standards in the following areas:
If you would like information about the I.R.S. standards and a report of our accomplishments, see Pub. 2183.

Help With Unresolved Tax Issues

Taxpayer Advocate Service

The Taxpayer Advocate Service (TAS) is an independent organization within the IRS whose employees assist taxpayers who are experiencing economic harm, who are seeking help in resolving tax problems that have not been resolved through normal channels, or who believe that an IRS system or procedure is not working as it should. You may be eligible for assistance if:
The service is free, confidential, tailored to meet your needs, and available for businesses as well as individuals. There is at least one local taxpayer advocate in each state, the District of Columbia, and Puerto Rico. Because advocates are part of the IRS, they know the tax system and how to navigate it. If you qualify for assistance, you will receive personalized service from a knowledgeable advocate who will:
You can contact the Taxpayer Advocate Service by:
To get a copy of Form 911 or learn more about the Taxpayer Advocate Service, go to www.irs.gov/advocate

Low Income Taxpayer Clinics (LITCs)

LITCs are independent organizations that provide low income taxpayers with representation in federal tax controversies with the IRS for free or for a nominal charge. The clinics also provide tax education and outreach for taxpayers who speak English as a second language. Pub. 4134, Low Income Tax Clinic List, provides information on clinics in your area. It is available at www.irs.gov or your local IRS office.

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