I.R.S. Customer Service Standards and Help With Unresolved Tax Issues Through the Office of the Taxpayer Advocate
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I.R.S. Customer Service Standards
At the I.R.S., our goal is to continually improve the quality of our services. To achieve that goal, we have developed customer service standards in the following areas:
- Easier filing and payment options.
- Access to information.
- Prompt refunds.
- Canceling penalties.
- Resolving problems.
- Simpler forms.
If you would like information about the I.R.S. standards and a report of our accomplishments, see Pub. 2183.
Improving the IRS
Taxpayer Advocacy Panel
The Taxpayer Advocacy Panel (TAP) is a diverse group of citizen volunteers who listen to taxpayers, identify taxpayers' issues, and make suggestions for improving IRS service and customer satisfaction. The panel is demographically and geographically diverse, with at least one member from each state, the District of Columbia, and Puerto Rico. To learn more about the TAP, go to www.improveirs.org or call 1-888-912-1227 toll free.
Help With Unresolved Tax Issues
Taxpayer Advocate Service
If you are experiencing problems with the IRS, you may be able to get help from the Taxpayer Advocate Service (TAS). Here are eight things every taxpayer should know about this independent organization within the IRS.
- The TAS is your voice at the IRS.
- Our service is free, confidential, and tailored to meet your needs.
- You may be eligible for TAS help if you have not been successful resolving your tax problem through normal channels, or you believe an IRS procedure is not working as it should.
- TAS helps taxpayers whose problems are causing financial difficulty or significant cost, including the cost of professional representation.
- TAS helps businesses as well as individuals.
- TAS employees know the IRS and how to navigate it.
- TAS employees will listen to your problem, help you understand what needs to be done to resolve it, and stay with you every step of the way until your problem is resolved.
- TAS has at least one local taxpayer advocate in each state, District of Columbia, and Puerto Rico.
You can contact TAS by calling:
- The TAS toll-free case intake line at 1-877-ASK-TASI (1-877-275-8271), or
- Your local taxpayer advocate, whose number is in the government listings of your local telephone directory.
- Pub. 1546, Taxpayer Advocate Service—Your Voice at the IRS; or
- Form 911, Request for Taxpayer Advocate Service Assistance.
You may also want to visit www.taxtoolkit.irs.gov
to learn more about your rights and responsibilities as a taxpayer.
Low Income Taxpayer Clinics (LITCs)
LITCs are independent organizations that provide individuals whose income is below a certain level with respresentation in federal tax controversies with the RIS for a small fee. If an individual's native language is not English, some clinics can provide multilingual information about taxpayer rights and responsibilities. Pub. 4134, Low Income Tax Payer Clinic List, provides information on clinics in your area. It is available at www.irs.gov
, by calling 1-800-TAX-FORM (1-800-829-3676), or at your local IRS office.