Instructions for Form 1040-EZ
taxmap/instr/i1040ez-040.htm#TXMP78e36d6b | If you live outside the United States, see Pub. 54 to find
out how to get tax help. |
 | Internet(p24)
You can access IRS.gov 24 hours a day, 7 days a week. |
taxmap/instr/i1040ez-040.htm#TXMP45850aa4Go to IRS.gov to obtain information on:
- Free File—Use free tax software to prepare and
e-file your tax return at
www.irs.gov/freefile.
- Interactive Tax Assistant—Provides answers to a limited number of tax law questions
using a probe and response process.
- Online Services—Conduct business with the IRS electronically.
- Taxpayer Advocate Service—Helps taxpayers resolve problems with the IRS.
- Where's My Refund—Your refund status anytime from
anywhere. - Free Tax Return Preparation—Free tax assistance and preparation.
- Recent Tax Changes—Highlights on newly enacted tax law.
- Innocent Spouses—Tax information for innocent spouses.
- Disaster Tax Relief—Tax relief provisions for disaster situations.
- Identity Theft and Your Tax Records—Safeguard your identity and tax records.
- Online Payment Agreement (OPA) Application—Online agreements.
- Applying for Offers in Compromise—Information on offers in compromise.
If you do not see the link you need, use the search box.
 | Phone(p24)
If you cannot find the answer to your questions in these
instructions or online, please call us for assistance. See
Calling Us next. |
taxmap/instr/i1040ez-040.htm#TXMP41edee00There is live and recorded tax help available. You will not be
charged for the call unless your phone company charges you for toll-free calls.
Live tax help is available Monday through Friday from 7:00 a.m. to 10:00 p.m.
local time. Assistance provided to callers from Alaska and Hawaii will be based
on the hours of operation in the Pacific time zone. Recorded tax help is
available anytime.
| If you want to check the status of your 2010 refund, see
Refund Information
on page 25. |
taxmap/instr/i1040ez-040.htm#TXMP71b9ee02taxmap/instr/i1040ez-040.htm#TXMP686bebb4Call
1-800-829-1040 (TTY/TDD 1-800-829-4059).
Our menu allows you to speak your responses or use your keypad to select a menu
option. Follow the voice prompts.
taxmap/instr/i1040ez-040.htm#TXMP1612a081We care about the quality of the service provided to you, our
customer. You can help us provide accurate, complete answers to your questions
by having the following information available.
- The tax form, schedule, or notice to which your question relates.
- The facts about your particular situation.
- The name of any IRS publication or other source of information
that you used to look for the answer.
To maintain your account security, you may be asked for the following
information: (a) your social security number, date of birth, or personal
identification number (PIN) if you have one, and (b) the amount of refund shown
on your tax return, your filing status, the
Caller ID Number
shown at the top of any notice you received, the numbers in your street address,
or your ZIP code.
If you are asking for an installment agreement to pay your tax,
you will be asked for the highest amount you can pay each month and the date on
which you can pay it.
taxmap/instr/i1040ez-040.htm#TXMP4ea9148eWe use several methods to evaluate our telephone service. For
quality assurance purposes only, we may record telephone calls. A random sample
of recorded calls is selected for review. We may also listen to live calls in
progress. Finally, we randomly select customers for participation in a customer
satisfaction survey.
taxmap/instr/i1040ez-040.htm#TXMP72babebbIf you do not fully understand the answer you receive, or you
feel our representative may not fully understand your question, our
representative needs to know this. He or she will be happy to take additional
time to be sure your question is answered fully.
By law, you are responsible for paying your share of federal
income tax. If we should make an error in answering your question, you are still
responsible for the payment of the correct tax. Should this occur, however, you
will not be charged any penalty.
taxmap/instr/i1040ez-040.htm#TXMP0ea89762Call 1-800-TAX-FORM (1-800-829-3676). Receive your order within
10 working days.
taxmap/instr/i1040ez-040.htm#TXMP51936e1cCall 1-877-777-4778.
taxmap/instr/i1040ez-040.htm#TXMP248d628etaxmap/instr/i1040ez-040.htm#TXMP05a111e3You should get an answer in about 30 days. For the mailing address,
call us at 1-800-829-1040 (TTY/TDD 1-800-829-4059). Do not send questions with
your return.
taxmap/instr/i1040ez-040.htm#TXMP2302fe62You can find answers to many of your tax questions online in
several ways by accessing
www.irs.gov/help and then clicking on
Help with Tax Questions.
Here are some of the methods you may want to try.
- Frequently asked questions. This section contains an extensive
list of questions and answers. You can select your question by category or
keyword.
- Tax trails. This is an interactive section which asks questions
you can answer by selecting
Yes
or
No.
- Tax topics. This is an online version of the TeleTax topics
listed on page 26.
The ITA provides answers to a limited number of tax law questions using a probe
and response process. You can access the ITA at
www.irs.gov/ita.Free help in preparing your return is available nationwide from
IRS-sponsored volunteers. These volunteers are trained and certified to prepare
federal income tax returns by passing an IRS test.
taxmap/instr/i1040ez-040.htm#TXMP736165b6The VITA program is designed to help low-income taxpayers.
taxmap/instr/i1040ez-040.htm#TXMP0f0aad19The TCE program is designed to assist taxpayers age 60 or older
with their tax return preparation.
taxmap/instr/i1040ez-040.htm#TXMP3511f1c9VITA/TCE tax preparation sites must adhere to strict quality
standards necessary to prepare accurate returns. Free electronic filing is
offered by IRS-authorized
e-file
providers at many of the VITA/TCE locations nationwide. Volunteers will help you
with claiming the credits and deductions you may be entitled to.
taxmap/instr/i1040ez-040.htm#TXMP6ab0885bIf you are a member of the military, you also can get assistance
on military tax benefits, such as combat zone tax benefits, at an office within
your installation.
taxmap/instr/i1040ez-040.htm#TXMP78274c15For more information on these programs, go to IRS.gov and enter
keyword
VITA
in the search box. Or, call us at 1-800-829-1040. To find the nearest AARP
Tax-Aide site, visit AARP's website at
www.aarp.org/money/taxaide or call 1-888-227-7669.
When you go for help, take proof of identity and social security
numbers (or individual taxpayer identification numbers) for your spouse, your
dependents, and yourself. Also take a copy of your 2009 tax return (if
available), all your Forms W-2, 1099, and 1098 for 2010, and any other
information about your 2010 income and expenses.
taxmap/instr/i1040ez-040.htm#TXMP2333d4e4You can get face-to-face help solving tax problems every business
day in our Taxpayer Assistance Centers. An employee can explain our letters,
request adjustments to your account, or help you set up a payment plan. Call
your local Taxpayer Assistance Center for an appointment. To find the number, go
to
www.irs.gov/localcontacts or look in the phone book under
United States Government, Internal Revenue Service.
The IRS Video portal
www.IRSvideos.gov
contains video and audio presentations on topics of interest to small
businesses, individuals, and tax professionals. You will find video clips of tax
topics, archived versions of live panel discussions and Webinars, and audio
archives of tax practitioner phone forums.
The TTY/TDD number for telephone help is 1-800-829-4059. Braille
materials are available at libraries that have special services for people with
disabilities.
taxmap/instr/i1040ez-040.htm#TXMP7edfa4b2To better serve taxpayers whose native language is not English,
we have products and services in various languages.
For Spanish speaking taxpayers, we have:
We also offer a Basic Tax Responsibilities CD/DVD in the following
languages.
- Spanish.
- Chinese.
- Vietnamese.
- Korean.
- Russian.
To get a copy of this CD/DVD, call the National Distribution
Center at 1-800-829-3676 and ask for Pub. 4580 in your language.
| The IRS Taxpayer Assistance Centers provide over-the-phone
interpreter assistance in more than 170 different languages. To find the number,
see Everyday tax solutions above. |
 | Walk-In(p25)
Pick up some of the most requested tax products at many IRS
offices, post offices, and libraries. Also, some grocery stores, copy centers,
city and county government offices, and credit unions have reproducible tax
products available to photocopy or print from a DVD. |
 | Mail(p25)
Order tax products from:
Internal Revenue Service
1201 N. Mitsubishi Motorway
Bloomington, IL 61705-6613
|
Receive your order within 10 working days after your request
is received.
 | DVD(p25)
Buy IRS Publication 1796 (IRS Tax Products DVD). The DVD
is released twice during the year. The first release will ship early January
2011 and the final release will ship early March 2011. |
Get the DVD by Internet or phone. Buy it from:
- National Technical Information Service (NTIS) at
www.irs.gov/cdorders (or 1-877-233-6767)
- Government Printing Office (GPO) at
http://bookstore.gpo.gov
(search for Pub. 1796) (or 202-512-1800 and press option 2 for publication
sales).
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