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About Tax Map Website
Instructions for Form 1040-EZ

Section 6—Getting Tax Help(p26)

If you live outside the United States, see Pub. 54 to find out how to get tax help.
You can access 24 hours a day, 7 days a week.
Online services and help.(p26)
Go to to obtain information on:
View and download tax forms and publications.(p26)
Click on Forms & Pubs or go to to:
Online ordering of tax forms and publications.(p26)
To order tax forms and publications delivered by mail, go to
If you cannot find the answer to your questions in these instructions or online, please call us for assistance. See Calling Us next.

Calling Us(p26)

There is live and recorded tax help available. You will not be charged for the call unless your phone company charges you for toll-free calls. Live tax help is available Monday through Friday from 7:00 a.m. to 10:00 p.m. local time. Assistance provided to callers from Alaska and Hawaii will be based on the hours of operation in the Pacific time zone. Recorded tax help is available anytime.
If you want to check the status of your 2011 refund, see Refund Information on the next page.

Live Tax Help(p26)

Making the call.(p26)
Call 1-800-829-1040 (TTY/TDD 1-800-829-4059). Our menu allows you to speak your responses or use your keypad to select a menu option. Follow the voice prompts.
Information we may need.(p26)
We care about the quality of the service provided to you, our customer. You can help us provide accurate, complete answers to your questions by having the following information available.
To maintain your account security, you may be asked for the following information: (a) your social security number, date of birth, or personal identification number (PIN) if you have one, and (b) the amount of refund shown on your tax return, your filing status, the Caller ID Number shown at the top of any notice you received, the numbers in your street address, or your ZIP code.
If you are asking for an installment agreement to pay your tax, you will be asked for the highest amount you can pay each month and the date on which you can pay it.
Evaluation of services provided.(p26)
We use several methods to evaluate our telephone service. For quality assurance purposes only, we may record telephone calls. A random sample of recorded calls is selected for review. We may also listen to live calls in progress. Finally, we randomly select customers for participation in a customer satisfaction survey.
Before you hang up.(p26)
If you do not fully understand the answer you receive, or you feel our representative may not fully understand your question, our representative needs to know this. He or she will be happy to take additional time to be sure your question is answered fully.
By law, you are responsible for paying your share of federal income tax. If we should make an error in answering your question, you are still responsible for the payment of the correct tax. Should this occur, however, you will not be charged any penalty.

Ordering Tax Forms, Instructions, and Publications(p26)

Call 1-800-TAX-FORM (1-800-829-3676). Receive your order within 10 working days.

National Taxpayer Advocate Helpline(p26)

Call 1-877-777-4778.

Other Ways To Get Help(p26)

Send us your written tax questions.(p26)
You should get an answer in about 30 days. For the mailing address, call us at 1-800-829-1040 (TTY/TDD 1-800-829-4059). Do not send questions with your return.
Research your tax questions online.(p26)
You can find answers to many of your tax questions online. Visit Here are some of the methods you may want to try.
Free Tax Return Assistance.(p27)
If you need assistance preparing your return, visit the nearest Volunteer Income Tax Assistance (VITA) or Tax Counseling for the Elderly (TCE) site in your community. There are over 12,000 sites nationwide and each site is staffed by volunteers who are trained and certified to prepare federal income tax returns. VITA sites are also available at international and domestic military installations.
Volunteers in this program must adhere to strict quality and ethical standards and pass a certification test each year. VITA volunteers assist low to moderate income (generally under $50,000 in adjusted gross income) taxpayers and TCE volunteers assist elderly taxpayers (age 60 and older).
Available services.(p27)
Free electronic filing is offered and volunteers will help you claim the earned income credit, child tax credit, credit for the elderly, and other credits and deductions you can take.
What to bring.(p27)
These are some of the items to bring to the VITA/TCE site to have your tax return prepared.
Find a site near you and get additional information.(p27)
For more information on these programs and a location in your community, go to and enter keyword VITA in the search box. You may also contact us at 1-800-829-1040. To locate the nearest AARP Tax-Aide site, visit AARP’s website at or call 1-888-227-7669.
Everyday tax solutions.(p27)
You can get face-to-face help solving tax problems every business day in our Taxpayer Assistance Centers. An employee can explain our letters, request adjustments to your account, or help you set up a payment plan. Call your local Taxpayer Assistance Center for an appointment. To find the number, go to or look in the phone book under United States Government, Internal Revenue Service.
IRS Videos.(p27)
The IRS Video portal contains video and audio presentations on topics of interest to small businesses, individuals, and tax professionals. You will find video clips of tax topics, archived versions of live panel discussions and Webinars, and audio archives of tax practitioner phone forums.
Help for people with disabilities.(p27)
The TTY/TDD number for telephone help is 1-800-829-4059. Braille materials are available at libraries that have special services for people with disabilities.
Tax services in other languages.(p27)
To better serve taxpayers whose native language is not English, we have tax products and services in various languages.
For Spanish speaking taxpayers, we have:
We also offer a Basic Tax Responsibilities CD/DVD in the following languages. To get a copy of this CD/DVD, call the National Distribution Center at 1-800-829-3676 and ask for Pub. 4580 in your language.
The IRS Taxpayer Assistance Centers provide over-the-phone interpreter assistance in more than 170 different languages. To find the number, see Everyday tax solutions above.
You can pick up some of the most requested forms, instructions, and publications at many IRS offices, post offices, and libraries. Also, some grocery stores, copy centers, city and county government offices, and credit unions have reproducible tax forms, instructions, and publications available to photocopy or print from a DVD.
Order tax forms, instructions, and publications from:

Internal Revenue Service
1201 N. Mitsubishi Motorway
Bloomington, IL 61705-6613

Receive your order within 10 working days after your request is received.
Buy IRS Pub. 1796, IRS Tax Products DVD, from National Technical Information Service (NTIS) at for $30 (no handling fee) or call 1-877-233-6767 toll-free to buy the DVD for $30 (plus a $6 handling fee). Price and handling fee are subject to change. The first release will ship early January 2012 and the final release will ship early March 2012.