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Publication 926

How To Get Tax Help(p12)

You can get help with unresolved tax issues, order free publications and forms, ask tax questions, and get information from the IRS in several ways. By selecting the method that is best for you, you will have quick and easy access to tax help.
Internet. You can access the IRS website at 24 hours a day, 7 days a week to:
  • E-file your return. Find out about commercial tax preparation and e-file services available free to eligible taxpayers.
  • Download forms, including talking tax forms, instructions, and publications.
  • Order IRS products online.
  • Research your tax questions online.
  • Search publications online by topic or keyword.
  • Use the online Internal Revenue Code, regulations, or other official guidance.
  • View Internal Revenue Bulletins (IRBs) published in the last few years.
  • Sign up to receive local and national tax news by email.
  • Get information on starting and operating a small business.
Phone. Many services are available by phone.
  • Ordering forms, instructions, and publications. Call 1-800-TAX -FORM (1-800-829-3676) to order current-year forms, instructions, and publications, and prior-year forms and instructions. You should receive your order within 10 days.
  • Asking tax questions. Call the IRS Business and Specialty Tax Line with your employment tax questions at 1-800-829-4933.
  • Solving problems. You can get face-to-face help solving tax problems every business day in IRS Taxpayer Assistance Centers. An employee can explain IRS letters, request adjustments to your account, or help you set up a payment plan. Call your local Taxpayer Assistance Center for an appointment. To find the number, go to or look in the phone book under United States Government, Internal Revenue Service.
  • TTY/TDD equipment. If you have access to TTY/TDD equipment, call 1-800-829-4059 to ask tax questions or to order forms and publications.
  • TeleTax topics. Call 1-800-829-4477 to listen to pre-recorded messages covering various tax topics.
Evaluating the quality of our telephone services. To ensure IRS representatives give accurate, courteous, and professional answers, we use several methods to evaluate the quality of our telephone services. One method is for a second IRS representative to listen in on or record random telephone calls. Another is to ask some callers to complete a short survey at the end of the call.
Walk In
Walk-in. Many products and services are available on a walk-in basis.
  • Products. You can walk in to many post offices, libraries, and IRS offices to pick up certain forms, instructions, and publications. Some IRS offices, libraries, grocery stores, copy centers, city and county government offices, credit unions, and office supply stores have a collection of products available to print from a CD or photocopy from reproducible proofs. Also, some IRS offices and libraries have the Internal Revenue Code, regulations, Internal Revenue Bulletins, and Cumulative Bulletins available for research purposes.
  • Services. You can walk in to your local Taxpayer Assistance Center every business day for personal, face-to-face tax help. An employee can explain IRS letters, request adjustments to your tax account, or help you set up a payment plan. If you need to resolve a tax problem, have questions about how the tax law applies to your individual tax return, or you are more comfortable talking with someone in person, visit your local Taxpayer Assistance Center where you can spread out your records and talk with an IRS representative face-to-face. No appointment is necessary—just walk in. If you prefer, you can call your local Center and leave a message requesting an appointment to resolve a tax account issue. A representative will call you back within 2 business days to schedule an in-person appointment at your convenience. If you have an ongoing, complex tax account problem or a special need, such as a disability, an appointment can be requested. All other issues will be handled without an appointment. To find the number of your local office, go to or look in the phone book under United States Government, Internal Revenue Service.
Due date
Mail. You can send your order for forms, instructions, and publications to the address below. You should receive a response within 10 days after your request is received.

Internal Revenue Service
1201 N. Mitsubishi Motorway
Bloomington, IL 61705-6613


Taxpayer Advocate Service.(p12)

The Taxpayer Advocate Service (TAS) is your voice at the IRS. Our job is to ensure that every taxpayer is treated fairly, and that you know and understand your rights. We offer free help to guide you through the often-confusing process of resolving tax problems that you haven’t been able to solve on your own. Remember, the worst thing you can do is nothing at all.
TAS can help if you can’t resolve your problem with the IRS and:
If you qualify for our help, we’ll do everything we can to get your problem resolved. You will be assigned to one advocate who will be with you at every turn. We have offices in every state, the District of Columbia, and Puerto Rico. Although TAS is independent within the IRS, our advocates know how to work with the IRS to get your problems resolved. And our services are always free.
As a taxpayer, you have rights that the IRS must abide by in its dealings with you. Our tax toolkit at can help you understand these rights.
If you think TAS might be able to help you, call your local advocate, whose number is in your phone book and on our website at You can also call our toll-free number at 1-877-777-4778 or TTY/TDD 1-800-829-4059.
TAS also handles large-scale or systemic problems that affect many taxpayers. If you know of one of these broad issues, please report it to us through our Systemic Advocacy Management System at

Free tax services.(p13)

Publication 910, IRS Guide to Free Tax Services, is your guide to IRS services and resources. Learn about free tax information from the IRS, including publications, services, and education and assistance programs. The publication also has an index of over 100 TeleTax topics (recorded tax information) you can listen to on the telephone. The majority of the information and services listed in this publication are available to you free of charge. If there is a fee associated with a resource or service, it is listed in the publication.
Accessible versions of IRS published products are available on request in a variety of alternative formats for people with disabilities.
DVD for tax products. You can order Publication 1796, IRS Tax Products DVD, and obtain:
  • Current-year forms, instructions, and publications.
  • Prior-year forms, instructions, and publications.
  • Tax Map: an electronic research tool and finding aid.
  • Tax law frequently asked questions.
  • Tax Topics from the IRS telephone response system.
  • Internal Revenue Code—Title 26 of the U.S. Code.
  • Links to other Internet based Tax Research materials.
  • Fill-in, print, and save features for most tax forms.
  • Internal Revenue Bulletins.
  • Toll-free and email technical support.
  • Two releases during the year.
    – The first release will ship the beginning of January 2012.
    – The final release will ship the beginning of March 2012.
Purchase the DVD from National Technical Information Service (NTIS) at for $30 (no handling fee) or call 1-877-233-6767 toll free to buy the DVD for $30 (plus a $6 handling fee).

Household Employment Taxes—Schedule H (Form 1040)


Sample W-2 Form


Appendix: State Unemployment Tax Agencies(p16)

The following list of state unemployment tax agencies was provided to the IRS by the U.S. Department of Labor. If the telephone number listed for your state would be a long distance call from your area, you can use the name of the agency to look for a local number in your telephone book. The addresses and telephone numbers of the agencies, which were current at the time this publication was prepared for print, are subject to change.
For the most up-to-date addresses and telephone numbers for these agencies, visit the U.S. Department of Labor's website at
StateAddress Telephone number / Website 
AlabamaDepartment of Industrial Relations
649 Monroe Street
Montgomery, AL 36131-0099
(334) 242-8830
AlaskaEmployment Security Tax
Department of Labor and Workforce Development
P.O. Box 115509
Juneau, AK 99811-5509
(888) 448-3527
ArizonaDepartment of Economic Security
Unemployment Tax - 911B
P.O. Box 6028
Phoenix, AZ 85005-6028
(602) 771-6601
ArkansasDepartment of Workforce Services
P.O. Box 2981
Little Rock, AR 72203-2981
(501) 682-3798
CaliforniaEmployment Development Department
Account Services Group, MIC–90
P.O. Box 942880
Sacramento, CA 94280
(888) 745-3886
ColoradoDepartment of Labor and Employment
Unemployment Insurance Operations
P.O. Box 8789
Denver, CO 80201-8789
(800) 480-8299
ConnecticutConnecticut Department of Labor
200 Folly Brook Blvd.
Wethersfield, CT 06109-1114
(860) 263-6550
DelawareDivision of Unemployment Insurance
Department of Labor
P.O. Box 9950
Wilmington, DE 19809-0950
(302) 761-8484
District of ColumbiaDepartment of Employment Services
Office of Unemployment
Compensation Tax Division
609 H Street NE, 3rd Floor
Washington, DC 20001-4347
(202) 698-7550
FloridaUnemployment Compensation Service
Agency for Workforce Innovation
107 E. Madison Street MSC 229
Tallahassee, FL 32399-0180
(800) 482-8293
GeorgiaDepartment of Labor
148 Andrew Young Inter Blvd., Suite 800
Atlanta, GA 30303-1732
(404) 232-3301
HawaiiDepartment of Labor and Industrial Relations
830 Punchbowl Street
Room 437
Honolulu, HI 96813-5096
(808) 586-8913
IdahoDepartment of Labor
317 W. Main Street
Boise, ID 83735-0002
(800) 448-2977
IllinoisDepartment of Employment Security
33 South State Street
Chicago, IL 60603
(800) 247-4984
IndianaDepartment of Workforce Development
10 North Senate Avenue
Room SE 106
Indianapolis, IN 46204-2277
(317) 232-7436
IowaWorkforce Development
1000 East Grand Avenue
Des Moines, IA 50319-0209
(515) 281-5339
KansasDepartment of Labor
401 SW Topeka Blvd.
Topeka, KS 66603-3182
(785) 296-5027
KentuckyDepartment of Employment Services
P.O. Box 948
Frankfort, KY 40602-0948
(502) 564-2272
LouisianaLouisiana Workforce Commission
P.O. Box 94049
Baton Rouge, LA 70804
(225) 342-2944
MaineDepartment of Labor
P.O.Box 259
Augusta, ME 04332-0259
(207) 621-5120
MarylandDepartment of Labor, Licensing & Regulation
1100 North Eutaw Street
Room 414
Baltimore, MD 21201-2201
(800) 492-5524
MassachusettsDivision of Employment and Training
19 Staniford Street
Boston, MA 02114-2589
(617) 626-5050
MichiganDepartment of Labor and Economic
Growth, UI Agency
3024 West Grand Blvd.
Detroit, MI 48202-6024
(313) 456-2180
MinnesotaDepartment of Employment and Economic Development
332 Minnesota Street, Suite E200
St. Paul, MN 55101-1351
(651) 296-6141
MississippiDepartment of Employment Security
P.O. Box 1699
Jackson, MS 39215-1699
(866) 806-0272
MissouriDivision of Employment Security
P.O. Box 59
Jefferson City, MO 65104-0059
(573) 751-3340
MontanaUnemployment Insurance Division
P.O. Box 6339
Helena, MT 59604-6339
(406) 444-3834
NebraskaDepartment of Labor
Box 94600
State House Station
Lincoln, NE 68509-4600
(402) 471-9940
NevadaDepartment of Employment Training and Rehabilitation
500 East Third Street
Carson City, NV 89713-0030
(775) 684-6300
New HampshireDepartment of Employment Security
32 South Main Street
Concord, NH 03301-4857
(603) 228-4033
New JerseyDepartment of Labor and Workforce Development
P.O. Box 947
Trenton, NJ 08625-0947
(609) 633-6400
New MexicoDepartment of Workforce Solutions
P.O. Box 2281
Albuquerque, NM 87103-2281
(505) 841-8576
New York

Department of Labor
State Campus, Building 12
Room 500
Albany, NY 12240-0339
(518) 457-4179
North Carolina

Employment Security Commission
P.O. Box 26504
Raleigh, NC 27611-6504
(919) 707-1150
North DakotaJob Service of North Dakota
P.O. Box 5507
Bismarck, ND 58506-5507
(701) 328-2814
OhioDepartment of Job and Family Services
P.O. Box 182404
Columbus, OH 43218-2404
(614) 466-2319
OklahomaEmployment Security Commission
P.O. Box 52003
Oklahoma City, OK 73152-2003
(405) 557-7143
OregonEmployment Department
875 Union Street NE
Room 107
Salem, OR 97311-0030
(503) 947-1488, option 5
(503) 947-1537 (FUTA)
PennsylvaniaDepartment of Labor and Industry
7th and Forster Street, Room 915
Harrisburg, PA 17121-0001
(717) 787-7679
Puerto RicoDepartment of Labor and Human Resources
P.O. Box 1020
San Juan, PR 00919
(787) 754-5818
Rhode IslandDivision of Taxation
One Capitol Hill, Suite 36
Providence, RI 02908-5829
(401) 574-8700
South CarolinaEmployment Security Commission
P.O. Box 995
Columbia, SC 29202-0995
(803) 737-3075
South DakotaDepartment of Labor
P.O. Box 4730
Aberdeen, SD 57402-4730
(605) 626-2312
TennesseeDepartment of Labor and Workforce Development
220 French Landing Drive
Nashville, TN 37243
(615) 741-2486
TexasWorkforce Commission
P.O. Box 149037
Austin, TX 78714-9037
(512) 463-2700
UtahDepartment of Workforce Services
P.O. Box 45288
Salt Lake City, UT 84145-0288
(801) 526-9400
VermontDepartment of Labor
P.O. Box 488
Montpelier, VT 05601-0488
(802) 828-4252
VirginiaEmployment Commission
P.O. Box 1358
Richmond, VA 23218-1358
(804) 371-7159
Virgin IslandsDepartment of Labor
P.O. Box 302608
St. Thomas, VI 00803-2608
(340) 776-1440
WashingtonEmployment Security Department
P.O. Box 9046
Olympia, WA 98507-9046
(360) 902-9360
West VirginiaBureau of Employment Programs
112 California Avenue
Charleston, WV 25305-0016
(304) 558-2676
WisconsinDepartment of Workforce Development
P.O. Box 7942
Madison, WI 53707-7942
(608) 261-6700
WyomingUnemployment Tax Division
P.O. Box 2760
Casper, WY 82602-2760
(307) 235-3217