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IRS.gov Website
Instructions for Form 1040-EZ
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Section 6—How To Get Tax Help(p28)

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Do you need help with a tax issue or preparing your tax return, or do you need a free publication or form?
computeGetting answers to your tax law questions.(p28)
IRS.gov and IRS2Go are ready when you are—24 hours a day, 7 days a week.
  • Enter ITA in the search box on IRS.gov for the Interactive Tax Assistant, a tool that will ask you questions on a number of tax law topics and provide answers. You can print the entire interview and the final response.
  • Enter Pub 17 in the search box to get Pub. 17, Your Federal Income Tax for Individuals, which features details on tax-saving opportunities, 2015 tax changes, and thousands of interactive links to help you find answers to your questions.
  • Access tax law information in your electronic filing software.
  • Go to www.irs.gov/Help-&-Resources for a variety of tools that will help you with your taxes.
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Preparing and filing your tax return.(p28)
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Find free options to prepare and file your return on IRS.gov or in your local community if you qualify.
In general, the Volunteer Income Tax Assistance (VITA) program offers free tax help to people who make $54,000 or less, persons with disabilities, the elderly, and limited- English-speaking taxpayers who need help preparing their own tax returns. The Tax Counseling for the Elderly (TCE) program offers free tax help for all taxpayers, particularly those who are 60 years of age and older. TCE volunteers specialize in answering questions about pensions and retirement-related issues unique to seniors.
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Tax forms and publications.(p28)
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You can download or print all of the forms and publications you may need on IRS.gov/formspubs. Otherwise, you can:
You should receive your order within 10 business days.
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Where to file your tax return.(p28)
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Getting a transcript or copy of a return.(p28)
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Using online tools to help prepare your return.(p28)
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Go to IRS.gov and click on the Tools bar to use these and other self-service options.
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Understanding identity theft issues.(p28)
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Checking on the status of a refund.(p28)
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Making a tax payment.(p28)
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The IRS uses the latest encryption technology so electronic payments are safe and secure. You can make electronic payments online, by phone, or from a mobile device. Paying electronically is quick, easy, and faster than mailing in a check or money order. Go to www.IRS.gov/payments to make a payment using any of the following options.
IRS2Go provides access to mobile-friendly payment options like IRS Direct Pay, offering you a free, secure way to pay directly from your bank account. You can also make debit or credit card payments through an approved payment processor. Simply download IRS2Go from Google Play, the Apple App Store, or the Amazon Appstore, and make your payments anytime, anywhere.
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What if I can’t pay now?(p29)
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Click on the Payments tab or the “Pay Your Tax Bill” icon on IRS.gov for more information about these additional options.
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Checking the status of an amended return.(p29)
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Understanding an IRS notice or letter.(p29)
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Visiting the IRS.(p29)
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Locate the nearest Taxpayer Assistance Center using the Office Locator tool on IRS.gov. Enter “office locator” in the search box. Or choose the “Contact Us” option on the IRS2Go app and search Local Offices. Before you visit, use the Locator tool to check hours and services available.
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Watching IRS videos.(p29)
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The IRS Video portal contains video and audio presentations on topics of interest to individuals, small businesses, and tax professionals. You’ll find video clips of tax topics, archived versions of live panel discussions and Webinars, and audio archives of tax practitioner phone forums.
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Getting tax Information in other languages.(p29)
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For taxpayers whose native language isn't English, we have the following resources available.
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Online ordering of tax forms and publications.(p29)
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To order tax forms and publications delivered by mail, go to www.irs.gov/formspubs and click on Order Forms & Pubs. For current year tax forms and publications, click on Forms and Publications by Mail.
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Refund Information(p29)

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Information about your return will generally be available within 24 hours after the IRS receives your e-filed return, or 4 weeks after you mail a paper return. But if you filed Form 8379 with your return, allow 14 weeks (11 weeks if you filed electronically) before checking your refund status.
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Visit IRS.gov and click on Where's My Refund, or use the free IRS2GO app, 24 hours a day, 7 days a week.
To use Where's My Refund? have a copy of your tax return handy. You will need to enter the following information from your return:
Where's My Refund? will provide an actual personalized refund date as soon as the IRS processes your tax return and approves your refund.
Where's My Refund? doesn't track refunds that are claimed on an amended tax return.
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Updates to refund status are made no more than once a day—usually at night.
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If you do not have Internet access, call 1-800-829-1954 24 hours a day, 7 days a week, for automated refund information.
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Note.(p29)
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Our phone and walk-in assistors can research the status of your refund only if it's been 21 days or more since you filed electronically or more than 6 weeks since you mailed your paper return.
Do not send in a copy of your return unless asked to do so.
To get a refund, you generally must file your return within 3 years from the date the return was due (including extensions).
Refund information also is available in Spanish at www.irs.gov/Spanish and the phone number listed above.