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Instructions for Form 1040-EZ

Section 6—Getting Tax Help(p26)

If you live outside the United States, see Pub. 54 to find out how to get help and tax forms and publications.
Internet. and IRS2Go are ready when you are–24 hours a day, 7 days a week.
IRS2Go mobile app.(p26)
Download the free IRS2Go mobile app from the iTunes app store or from Google Play. You can use it to do the following.
Online services and help.(p26)
Go to to obtain information on:
View and download tax forms and publications.(p26)
Click on Forms & Pubs or go to to:
Online ordering of tax forms and publications.(p26)
To order tax forms and publications delivered by mail, go to and click on Order Forms & Pubs. For current year tax forms and publications, click on Forms and Publications by Mail.
Phone. If you cannot find the answer to your questions in these instructions or online, please call us for assistance. See Calling Us next.

Calling Us(p26)

There is live and recorded tax help available. You will not be charged for the call unless your phone company charges you for toll-free calls. Live tax help is available Monday through Friday from 7:00 a.m. to 7:00 p.m. local time. Assistance provided to callers from Alaska and Hawaii will be based on the hours of operation in the Pacific time zone. Recorded tax help is available anytime. Callers from Puerto Rico will receive assistance from 8:00 a.m. to 8:00 p.m. local time.
If you want to check the status of your 2013 refund, see Refund Information, later.

Live Tax Help(p26)

Making the call.(p26)
Call 1-800-829-1040. People who are deaf, hard of hearing, or have a speech disability and who have access to TTY/TDD equipment can call 1-800-829-4059. Deaf or hard of hearing individuals can also access the IRS through relay services such as the Federal Relay Service at Our menu allows you to speak your responses or use your keypad to select a menu option. Follow the voice prompts.
Information we may need.(p26)
We care about the quality of the service provided to you, our customer. You can help us provide accurate, complete answers to your questions by having the following information available.
To maintain your account security, you may be asked for the following information: (a) your social security number, date of birth, or personal identification number (PIN) if you have one, and (b) the amount of refund shown on your tax return, your filing status, the Caller ID Number shown at the top of any notice you received, the numbers in your street address, or your ZIP code.
If you are asking for an installment agreement to pay your tax, you will be asked for the highest amount you can pay each month and the date on which you can pay it.
Evaluation of services provided.(p27)
We use several methods to evaluate our telephone service. For quality assurance purposes only, we may record telephone calls. A random sample of recorded calls is selected for review. We may also listen to live calls in progress. Finally, we randomly select customers for participation in a customer satisfaction survey.
Before you hang up.(p27)
If you do not fully understand the answer you receive, or you feel our representative may not fully understand your question, our representative needs to know this. He or she will be happy to take additional time to be sure your question is answered fully.
By law, you are responsible for paying your share of federal income tax. If we should make an error in answering your question, you are still responsible for the payment of the correct tax. Should this occur, however, you will not be charged any penalty.

Ordering Tax Forms, Instructions, and Publications(p27)

Call 1-800-TAX-FORM (1-800-829-3676). You should receive your order within 10 business days after your request is received.

National Taxpayer Advocate Helpline(p27)

Call 1-877-777-4778.

Other Ways To Get Help(p27)

Send us your written tax questions.(p27)
You should get an answer in about 30 days. For the mailing address, call us at 1-800-829-1040. People who are deaf, hard of hearing, or have a speech disability and who have access to TTY/TDD equipment can call 1-800-829-4059. Deaf or hard of hearing individuals can also access the IRS through relay services such as the Federal Relay Service at Do not send questions with your return.
Research your tax questions online.(p27)
You can find answers to many of your tax questions online. Visit Here are some of the methods you may want to try.
Free Tax Return Assistance.(p27)
If you need assistance preparing your return, visit the nearest Volunteer Income Tax Assistance (VITA) or Tax Counseling for the Elderly (TCE) site in your community. There are thousands of sites nationwide and each site is staffed by volunteers who are trained and certified to prepare federal income tax returns. VITA sites are also available at international and domestic military installations.
The VITA Program generally offers free tax help to people who make $52,000 or less and need assistance in preparing their own tax return. The TCE Program offers free tax help for all with priority assistance to people who are 60 years of age and older, specializing in questions about pensions and retirement issues unique to seniors.
Available services.(p27)
Free electronic filing is offered and volunteers will help you claim the earned income credit, child tax credit, credit for the elderly, and other credits and deductions you can take.
What to bring.(p27)
These are some of the items to bring to the VITA/TCE site to have your tax return prepared.
To file taxes electronically on a joint return, both spouses must be present to sign the required forms.
Find a site near you and get additional information.(p27)
For more information on these programs and a location in your community, go to and enter keyword VITA in the search box. You may also call 1-800-906-9887 to locate the nearest volunteer help site, or you can use the VITA Locator Tool on, or download the IRS2Go app.
Through the TCE program, AARP offers the Tax-Aide counseling program. To locate the nearest AARP Tax-Aide site, visit AARP's website at or call 1-888-227-7669.
Everyday tax solutions.(p27)
You can walk into your local Taxpayer Assistance Center (TAC) most business days for personal, face-to-face tax help. An employee can explain IRS letters, request adjustments to your tax account, or help you setup a payment plan. If you need to resolve a tax problem, have questions about how the tax law applies to your individual tax return, or you are more comfortable talking with someone in person, visit your local TAC where you can talk with an IRS representative face-to-face. No appointment is necessary—just walk in. Before visiting, check for hours of operation and services provided. If you have an ongoing, complex tax account problem or a special need, such as a disability, an appointment can be requested by calling your local TAC. All other issues will be handled without an appointment. To call your local TAC, go to or look in the phone book under United States Government, Internal Revenue Service.
IRS Videos.(p27)
The IRS Video portal contains video and audio presentations on topics of interest to small businesses, individuals, and tax professionals. You will find video clips of tax topics, archived versions of live panel discussions and Webinars, and audio archives of tax practitioner phone forums.
Help for people with disabilities.(p27)
People who are deaf, hard of hearing, or have a speech disability and who have access to TTY/TDD equipment can call 1-800-829-4059. Deaf or hard of hearing individuals can also access the IRS through relay services such as the Federal Relay Service at Braille materials are available at libraries that have special services for people with disabilities.
Tax information in other languages.(p28)
For taxpayers whose native language is not English, we have the following resources available.
Over-the-Phone Interpreter Service.(p28)
The IRS Taxpayer Assistance Centers provide telephone interpreter service in over 170 languages, and the service is free to taxpayers. To find the nearest location, see Everyday tax solutions, earlier.
Language websites.(p28)
Taxpayers can find information on in the following languages:
Getting Tax Forms, Instructions, and Publications.(p28)
In addition to visiting or calling 1-800-TAX-FORM, you can walk in to some post offices, libraries, and IRS offices to pick up certain forms, instructions, and publications. Some IRS offices, libraries, and city and county government offices have a collection of products available to photocopy from reproducible proofs.
You can also order forms, instructions, and publications from the address below. You should receive a response within 10 business days after your request is received.

Internal Revenue Service
1201 N. Mitsubishi Motorway
Bloomington, IL 61705-6613