Publication 51
taxmap/pubs/p51-012.htm#en_us_201208_publink1000295938You can get help with unresolved tax issues, order free publications and forms, ask tax questions, and get information from the IRS in several ways. By selecting the method that is best for you, you will have quick and easy access to tax
help.
 | Internet.
You can access the IRS website at IRS.gov 24 hours a day, 7 days a week to:
- E-file your return. Find out about commercial tax preparation and
e-file services available free to eligible taxpayers.
- Download forms, including talking tax forms, instructions, and
publications.
- Order IRS products.
- Research your tax questions.
- Search publications by topic or keyword.
- Use the Internal Revenue Code, regulations, or other official
guidance.
- View Internal Revenue Bulletins (IRBs) published in the last few
years.
- Sign up to receive local and national tax news by email.
- Get information on starting and operating a small business.
|
 | Phone.
Many services are available by phone.
- Ordering forms, instructions, and publications.
Call 1-800-TAX-FORM (1-800-829-3676) to order current-year forms, instructions, and publications, and prior-year forms and instructions (limited to 5 years). You should receive your order within 10
days.
- Asking tax questions.
Call the IRS Business and Specialty Tax Line with your tax questions at
1-800-829-4933.
- Solving problems.
You can get face-to-face help solving tax problems most business days in IRS Taxpayer Assistance Centers (TAC). An employee can explain IRS letters, request adjustments to your account, or help you set up a payment plan. Call your local Taxpayer Assistance Center for an appointment. To find the number, go to
www.irs.gov/localcontacts or look in the phone book under
United States Government, Internal Revenue Service.
- TDD/TTY equipment.
If you have access to TDD/TTY equipment, call 1-800-829-4059 to ask tax questions or to order forms and publications. The TDD/TTY telephone number is for individuals who are deaf, hard of hearing, or have a speech disability. These individuals can also access the IRS through relay services such as the Federal Relay Service at
www.gsa.gov/fedrelay.
- TeleTax topics.
Call 1-800-829-4477 to listen to pre-recorded messages covering various tax
topics.
Evaluating the quality of our telephone services.
To ensure IRS representatives give accurate, courteous, and professional answers, we use several methods to evaluate the quality of our telephone services. One method is for a second IRS representative to listen in on or record random telephone calls. Another is to ask some callers to complete a short survey at the end of the
call. |
 | Walk-in.
Some products and services are available on a walk-in basis. - Products.
You can walk in to some post offices, libraries, and IRS offices to pick up certain forms, instructions, and publications. Some IRS offices, libraries, and city and county government offices have a collection of products available to photocopy from reproducible proofs. Also, some IRS offices and libraries have the Internal Revenue Code, regulations, Internal Revenue Bulletins, and Cumulative Bulletins available for research
purposes.
- Services.
You can walk in to your local TAC most business days for personal, face-to-face
tax help. An employee can explain IRS letters, request adjustments to your tax
account, or help you set up a payment plan. If you need to resolve a tax
problem, have questions about how the tax law applies to your individual tax
return, or you are more comfortable talking with someone in person, visit your
local TAC where you can talk with an IRS representative face-to-face. No
appointment is necessary—just walk in. Before visiting, check
www.irs.gov/localcontacts
for hours of operation and services provided. If you have an ongoing, complex
tax account problem or a special need, such as a disability, an appointment can
be requested by calling your local TAC. You can leave a message and a
representative will call you back within 2 business days. All other issues will
be handled without an appointment. To call your local TAC, go to
www.irs.gov/localcontacts or look in the phone book under
United States Government, Internal Revenue Service.
|
 | Mail.
You can send your order for forms, instructions, and publications to the address below. You should receive a response within 10 days after your request is
received.
Internal Revenue Service
1201 N. Mitsubishi Motorway
Bloomington, IL 61705-6613
|
taxmap/pubs/p51-012.htm#en_us_201208_publink1000295944The Taxpayer Advocate Service (TAS) is your voice at the IRS. Its job is to ensure that every taxpayer is treated fairly, and that you know and understand your rights. TAS offers free help to guide you through the often-confusing process of resolving tax problems that you haven’t been able to solve on your own. Remember, the worst thing you can do is nothing at
all.
TAS can help if you can’t resolve your problem with the IRS
and:
- Your problem is causing financial difficulties for you, your family, or your
business.
- You face (or your business is facing) an immediate threat of adverse
action.
- You have tried repeatedly to contact the IRS but no one has responded, or the IRS has not responded to you by the date
promised.
If you qualify for help, they will do everything they can to get your problem resolved. You will be assigned to one advocate who will be with you at every turn. TAS has offices in every state, the District of Columbia, and Puerto Rico. Although TAS is independent within the IRS, their advocates know how to work with the IRS to get your problems resolved. And its services are always
free.
As a taxpayer, you have rights that the IRS must abide by in its dealings with you. The TAS tax toolkit at
www.TaxpayerAdvocate.irs.gov can help you understand these rights.
If you think TAS might be able to help you, call your local advocate, whose number is in your phone book and on our website at
www.irs.gov/advocate. You can also call the toll-free number at 1-877-777-4778. Deaf and hard of hearing individuals who have access to TDD/TTY equipment can call 1-800-829-4059. These individuals can also access the IRS through relay services such as the Federal Relay Service at
www.gsa.gov/fedrelay.
TAS also handles large-scale or systemic problems that affect many taxpayers. If you know of one of these broad issues, please report it through the Systemic Advocacy Management System at
www.irs.gov/advocate.
Publication 910, IRS Guide to Free Tax Services, is your guide to IRS services and resources. Learn about free tax information from the IRS, including publications, services, and education and assistance programs. The publication also has an index of over 100 TeleTax topics (recorded tax information) you can listen to on the telephone. The majority of the information and services listed in this publication are available to you free of charge. If there is a fee associated with a resource or service, it is listed in the
publication.
Accessible versions of IRS published products are available on request in a variety of alternative formats for people with
disabilities.
 | DVD for tax products.
You can order Publication 1796, IRS Tax Products DVD, and obtain:
- Current-year forms, instructions, and publications.
- Prior-year forms, instructions, and publications.
- Tax Map: an electronic research tool and finding aid.
- Tax law frequently asked questions.
- Tax Topics from the IRS telephone response system.
- Internal Revenue Code—Title 26 of the U.S. Code.
- Links to other Internet-based tax research materials.
- Fill-in, print, and save features for most tax forms.
- Internal Revenue Bulletins.
- Toll-free and email technical support.
- Two releases during the year.
– The first release will ship the beginning of January
2013.
– The final release will ship the beginning of March
2013.
Purchase the DVD from National Technical Information Service (NTIS) at
www.irs.gov/cdorders
for $30 (no handling fee) or call 1-877-233-6767 toll free to buy the DVD for
$30 (plus a $6 handling fee). |
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