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IRS.gov Website
Publication 541
taxmap/pubs/p541-009.htm#en_us_publink1000131

How To Get Tax Help(p14)

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Go online, use a smart phone, call or walk in to an office near you. Whether it's help with a tax issue, preparing your tax return or picking up a free publication or form, get the help you need the way you want it.
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Internet. IRS.gov and IRS2Go are ready when you are — every day, every night, 24 hours a day, 7 days a week.
  • Apply for an Employer Identification Number (EIN). Go to IRS.gov and enter Apply for an EIN in the search box.
  • Request an Electronic Filing PIN by going to IRS.gov and entering Electronic Filing PIN in the search box.
  • Check the status of your amended return. Go to IRS.gov and enter Where's My Amended Return in the search box.
  • Download forms, instructions, and publications, including some accessible versions.
  • Order free transcripts of your tax returns or tax account using the Order a Transcript tool on IRS.gov or IRS2Go. Tax return and tax account transcripts are generally available for the current year and past three years.
  • Locate the nearest Taxpayer Assistance Center using the Office Locator tool on IRS.gov or IRS2Go. Stop by most business days for face-to-face tax help, no appointment necessary — just walk in. An employee can explain IRS letters, request adjustments to your tax account or help you set up a payment plan. Before you visit, check the Office Locator for the address, phone number, hours of operation and the services provided. If you have an ongoing tax account problem or a special need, such as a disability, you can request an appointment. Call the local number listed in the Office Locator, or look in the phone book under United States Government, Internal Revenue Service.
  • Research your tax questions.
  • Search publications and instructions by topic or keyword.
  • Read the Internal Revenue Code, regulations, or other official guidance.
  • Read Internal Revenue Bulletins.
  • Sign up to receive local and national tax news by email.
Phone
Phone. You can call the IRS, or you can carry it in your pocket with the IRS2Go app on your smart phone or tablet.
  • Download the free IRS2Go mobile app from the iTunes app store or from Google Play. Use it to watch the IRS YouTube channel, get IRS news as soon as it's released to the public, order transcripts of your tax returns or tax account, check your refund status, subscribe to filing season updates or daily tax tips, and follow the IRS Twitter news feed, @IRSnews, to get the latest federal tax news, including information about tax law changes and important IRS programs.
  • Call the Amended Return Hotline, 1-866-464-2050, to check the status of your amended return.
  • Call to order forms, instructions and publications, 1-800-TAX-FORM (1-800-829-3676) to order current-year forms, instructions and publications, and prior-year forms and instructions (limited to 5 years). You should receive your order within 10 business days.
  • Call for TeleTax topics, 1-800-829-4477, to listen to pre-recorded messages covering various tax topics.
  • Call to ask tax questions, 1-800-829-1040.
  • Call using TTY/TDD equipment, 1-800-829-4059 to ask tax questions or order forms and publications. The TTY/TDD telephone number is for people who are deaf, hard of hearing, or have a speech disability. These individuals can also contact the IRS through relay services such as the Federal Relay Service available at www.gsa.gov/fedrelay.
Walk In
Walk-in. You can find a selection of forms, publications and services — in-person, face-to-face. 
  • Products. You can walk in to some post offices, libraries, and IRS offices to pick up certain forms, instructions, and publications. Some IRS offices, libraries, and city and county government offices have a collection of products available to photocopy from reproducible proofs.
Due date
Mail. You can send your order for forms, instructions, and publications to the address below. You should receive a response within 10 business days after your request is received.


Internal Revenue Service
1201 N. Mitsubishi Motorway
Bloomington, IL 61705-6613


taxmap/pubs/p541-009.htm#en_us_publink1000137

The Taxpayer Advocate Service.(p14)

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The Taxpayer Advocate Service (TAS) is your voice at the IRS. TAS”s job is to ensure that every taxpayer is treated fairly, and that you know and understand your rights. TAS offers free help to guide you through the often-confusing process of resolving tax problems that you haven't been able to solve on your own. Remember, the worst thing you can do is nothing at all.
As a taxpayer, you have rights that the IRS must abide by in its dealings with you. TAS online tax toolkit at www.TaxpayerAdvocate.irs.gov can help you understand these rights.
If you think TAS might be able to help you, call your local advocate, whose number is in your phone book and on our website at www.irs.gov/advocate. You can also call our toll-free number at 1–877–777–4778.
TAS also handles large-scale or systemic problems that affect many taxpayers. If you know of one of these broad issues, please report it to us through our Systemic Advocacy Management System at www.irs.gov/advocate.