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IRS.gov Website
Publication 946
taxmap/pubs/p946-035.htm#en_us_publink1000107736

Chapter 6
How To Get Tax Help(p67)


Do you need help with a tax issue or preparing your tax return, or do you need a free publication or form?
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Preparing and filing your tax return.(p67)

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Find free options to prepare and file your return on IRS.gov or in your local community if you qualify.
The Volunteer Income Tax Assistance (VITA) program offers free tax help to people who generally make $53,000 or less, persons with disabilities, the elderly, and limited-English-speaking taxpayers who need help preparing their own tax returns. The Tax Counseling for the Elderly (TCE) program offers free tax help for all taxpayers, particularly those who are 60 years of age and older. TCE volunteers specialize in answering questions about pensions and retirement-related issues unique to seniors.
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Getting answers to your tax law questions.(p67)

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IRS.gov and IRS2Go are ready when you are—24 hours a day, 7 days a week.
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Tax forms and publications.(p67)

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You can download or print all of the forms and publications you may need on www.irs.gov/formspubs. Otherwise, you can:
You should receive your order within 10 business days.
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Where to file your tax return.(p67)

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Getting a transcript or copy of a return.(p68)

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Using online tools to help prepare your return.(p68)

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Go to IRS.gov and click on the Tools bar to use these and other self-service options.
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Understanding identity theft issues.(p68)

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Checking on the status of a refund.(p68)

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Making a tax payment.(p68)

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You can make electronic payments online, by phone, or from a mobile device. Paying electronically is safe and secure. The IRS uses the latest encryption technology and does not store banking information. It’s easy and secure and much quicker than mailing in a check or money order. Go to IRS.gov and click on the Payments tab or the "Pay Your Tax Bill" icon to make a payment using the following options.
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What if I can’t pay now?(p68)

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Click on the Payments tab or the "Pay Your Tax Bill" icon on IRS.gov to find more information about these additional options.
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Checking the status of an amended return.(p68)

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Go to IRS.gov and click on the Tools tab and then Where’s My Amended Return?
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Understanding an IRS notice or letter.(p68)

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Enter "Understanding your notice" in the search box on IRS.gov to find additional information about your IRS notice or letter.
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Visiting the IRS.(p68)

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Locate the nearest Taxpayer Assistance Center using the Office Locator tool on IRS.gov. Enter "office locator" in the search box. Or choose the "Contact Us" option on the IRS2Go app and search Local Offices. Before you visit, use the Locator tool to check hours and services available.
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Watching IRS videos.(p68)

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The IRS Video portal www.irsvideos.gov contains video and audio presentations on topics of interest to individuals, small businesses, and tax professionals. You’ll find video clips of tax topics, archived versions of live panel discussions and Webinars, and audio archives of tax practitioner phone forums.
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Getting tax information in other languages.(p68)

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For taxpayers whose native language is not English, we have the following resources available.
  1. Taxpayers can find information on IRS.gov in the following languages.
  2. The IRS Taxpayer Assistance Centers provide over-the-phone interpreter service in over 170 languages, and the service is available free to taxpayers.
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The Taxpayer Advocate Service Is Here To Help You(p68)

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The Taxpayer Advocate Service (TAS) is an independent organization within the Internal Revenue Service that helps taxpayers and protects taxpayer rights. Our job is to ensure that every taxpayer is treated fairly and that you know and understand your rights under the Taxpayer Bill of Rights.
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What Can the Taxpayer Advocate Service Do For You?(p68)

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We can help you resolve problems that you can’t resolve with the IRS. And our service is free. If you qualify for our assistance, you will be assigned to one advocate who will work with you throughout the process and will do everything possible to resolve your issue. TAS can help you if:
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How Can You Reach Us?(p68)

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We have offices in every state, the District of Columbia, and Puerto Rico. Your local advocate’s number is in your local directory and at www.taxpayeradvocate.irs.gov. You can also call us at 1-877-777-4778.
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How Can You Learn About Your Taxpayer Rights?(p68)

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The Taxpayer Bill of Rights describes ten basic rights that all taxpayers have when dealing with the IRS. Our Tax Toolkit at www.taxpayeradvocate.irs.gov can help you understand what these rights mean to you and how they apply. These are your rights. Know them. Use them.
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How Else Does the Taxpayer Advocate Service Help Taxpayers?(p68)

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TAS works to resolve large-scale problems that affect many taxpayers. If you know of one of these broad issues, please report it to us at www.irs.gov/sams.
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Low Income Taxpayer Clinics(p68)

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Low Income Taxpayer Clinics (LITCs) serve individuals whose income is below a certain level and need to resolve tax problems such as audits, appeals, and tax collection disputes. Some clinics can provide information about taxpayer rights and responsibilities in different languages for individuals who speak English as a second language. To find a clinic near you, visit www.irs.gov/litc or see IRS Publication 4134, Low Income Taxpayer Clinic List.