skip navigation
Search Help
Navigation Help

Tax Map Index
ABCDEFGHI
JKLMNOPQR
STUVWXYZ#

International
Tax Topic Index

Affordable Care Act
Tax Topic Index

Exempt Organization
Tax Topic Index

FAQs
Forms
Publications
Tax Topics
Worksheets

Comments
About Tax Map

IRS.gov Website
Instructions for Form 1040-EZ
taxmap/instr/i1040ez-040.htm#en_us_publink12063zd0e11188

Section 6—How To Get Tax Help(p29)

rule
If you have questions about a tax issue, need help preparing your tax return, or want to download free publications, forms or instructions, go to IRS.gov and find resources that can help you right away.
computeGetting answers to your tax law questions.(p29)
On IRS.gov get answers to your tax questions anytime, anywhere.
  • Go to IRS.gov/help or IRS.gov/letushelp pages for a variety of tools that will help you get answers to some of the most common tax questions.
  • Go to IRS.gov/ita for the Interactive Tax Assistant, a tool that will ask you questions on a number of tax law topics and provide answers. You can print the entire interview and final response for your records.
  • Go to IRS.gov/pub17 to get Pub. 17, Your Federal Income Tax for Individuals, which features details on tax-saving opportunities, tax changes, and thousands of interactive links to help you find answers to your questions. View it online in HTML or as a PDF or, better yet, download it to your mobile device to enjoy eBook features.
  • You may also be able to access tax law information in your electronic filing software.
taxmap/instr/i1040ez-040.htm#en_us_publink100017303
Preparing and filing your tax return.(p29)
rule
Find free options to prepare and file your return on IRS.gov or in your local community if you qualify.
The Volunteer Income Tax Assistance (VITA) program offers free tax help to people who generally make $54,000 or less, persons with disabilities, the elderly, and limited-English-speaking taxpayers who need help preparing their own tax returns. The Tax Counseling for the Elderly (TCE) program offers free tax help for all taxpayers, particularly those who are 60 years of age and older. TCE volunteers specialize in answering questions about pensions and retirement-related issues unique to seniors.
You can go to IRS.gov and click on the Filing tab to see your options for preparing and filing your return which include the following.
taxmap/instr/i1040ez-040.htm#en_us_publink100017307
Getting tax forms and publications.(p29)
rule
Go to IRS.gov/forms to view, download, or print all of the forms and publications you may need. You can also download and view popular tax publications and instructions on mobile devices as an eBook at no charge. Or, you can go to IRS.gov/orderforms to place an order and have forms mailed to you within 10 business days.
taxmap/instr/i1040ez-040.htm#en_us_publink100017309
Where to file your tax return.(p29)
rule
taxmap/instr/i1040ez-040.htm#en_us_publink100017310
Getting a transcript or copy of a return.(p29)
rule
The quickest way to get a copy of your transcript is to go to IRS.gov/transcripts. Click on either Get Transcript Online or Get Transcript by Mail to order a copy of your transcript. If you prefer, you can also:
taxmap/instr/i1040ez-040.htm#en_us_publink100017311
Using online tools to help prepare your return.(p29)
rule
Go to IRS.gov/tools for the following.
taxmap/instr/i1040ez-040.htm#en_us_publink100017318
Resolving tax-related identity theft issues(p30)
rule
taxmap/instr/i1040ez-040.htm#en_us_publink100017320
Checking on the status of a refund.(p30)
rule
taxmap/instr/i1040ez-040.htm#en_us_publink100017322
Making a tax payment.(p30)
rule
The IRS uses the latest encryption technology so electronic payments are safe and secure. You can make electronic payments online, by phone, or from a mobile device. Paying electronically is quick, easy, and faster than mailing in a check or money order. Go to IRS.gov/payments to make a payment using any of the following options.
taxmap/instr/i1040ez-040.htm#en_us_publink100017442
What if I can’t pay now?(p30)
rule
Go to IRS.gov/payments for more information about your options.
taxmap/instr/i1040ez-040.htm#en_us_publink100017445
Checking the status of an amended return.(p30)
rule
Go to IRS.gov and click on Where’s My Amended Return? ( IRS.gov/wmar) under the "Tools" bar to track the status of Form 1040X amended returns. Please note that it can take up to 3 weeks from the date you mailed your amended return for it show up in our system and processing it can take up to 16 weeks.
taxmap/instr/i1040ez-040.htm#en_us_publink100017447
Understanding an IRS notice or letter.(p30)
rule
Go to (IRS.gov/notices) to find additional information about responding to an IRS notice or letter.
taxmap/instr/i1040ez-040.htm#en_us_publink100017448
Contacting your local IRS office.(p30)
rule
Keep in mind, many questions can be resolved on IRS.gov without visiting an IRS Taxpayer Assistance Center (TAC). Go to IRS.gov/letushelp for the topics people ask about most. If you still need help, IRS TACs provide tax help when a tax issue cannot be handled online or by phone. All TACs now provide service by appointment, so you'll know in advance that you can get the service you need without waiting. Before you visit, go to IRS.gov/taclocator to find the nearest TAC and check hours, available services, and appointment options. Or, on the IRS2Go app, under the Stay Connected tab, choose the Contact Us options and click on Local Offices.
taxmap/instr/i1040ez-040.htm#en_us_publink100017449
Watching IRS videos.(p30)
rule
The IRS Video portal (IRSvideos.gov) contains video and audio presentations on topics of interest to individuals, small businesses, and tax professionals.
taxmap/instr/i1040ez-040.htm#en_us_publink100017451
Getting tax Information in other languages.(p30)
rule
Taxpayers can find information on IRS.gov in the following languages.
The IRS TACs provide over-the-phone interpreter service in over 170 languages, and the service is available free to taxpayers.
taxmap/instr/i1040ez-040.htm#en_us_publink12063zd0e11753

Refund Information(p30)

rule
whereref
Information about your return will generally be available within 24 hours after the IRS receives your e-filed return, or 4 weeks after you mail a paper return. But if you filed Form 8379 with your return, allow 14 weeks (11 weeks if you filed electronically) before checking your refund status. To check the status of your refund, go to Where's My Refund? at IRS.gov/refunds or use the free IRS2Go app, 24 hours a day, 7 days a week.
taxmap/instr/i1040ez-040.htm#en_us_publink100051643
Delayed refunds for returns claiming certain credits.(p30)
rule
Due to changes in the law, the IRS can’t issue refunds before February 15, 2017, for returns that claim the earned income credit or the additional child tax credit. This delay applies to the entire refund, not just the portion associated with these credits. Because of the time it generally takes banking or financial systems to process deposits, if you claimed either or both of these credits, it is unlikely that your refund will arrive in your bank account or on a debit card before the week of February 27 (assuming your return has no processing issues and you elect direct deposit). Because many financial institutions do not process payments on weekends or holidays, the three-day holiday weekend that includes President’s Day may also affect when you receive your refund.
If you filed your return before February 15 and claimed the earned income credit or the additional child tax credit, you can start to check Where's My Refund? ‎ and the IRS2Go phone mobile app a few days after February 15 for the status of your refund.
compute
To use Where's My Refund? have a copy of your tax return handy. You will need to enter the following information from your return:
  • Your social security number (or individual taxpayer identification number),
  • Your filing status, and
  • The exact whole dollar amount of your refund.
Where's My Refund? will provide an actual personalized refund date as soon as the IRS processes your tax return and approves your refund.
Where's My Refund? doesn't track refunds that are claimed on an amended tax return.
taxtip
Updates to refund status are made no more than once a day—usually at night.
phone
If you do not have Internet access, call 1-800-829-1954 24 hours a day, 7 days a week, for automated refund information.
taxmap/instr/i1040ez-040.htm#en_us_publink100017452
Note.(p31)
rule
Our phone and walk-in assistors can research the status of your refund only if it's been 21 days or more since you filed electronically or more than 6 weeks since you mailed your paper return.
Do not send in a copy of your return unless asked to do so.
To get a refund, you generally must file your return within 3 years from the date the return was due (including extensions).
Refund information also is available in Spanish at IRS.gov/spanish and the phone number listed above.